Shipping &
Returns

We make wellness simple, and that includes getting your order to you quickly and safely. Every Jolie purchase ships with care from our Ontario facility, packed to preserve freshness and quality. Whether it’s your first jar or your third refill, we’re here to make sure you and your pup are happy every step of the way.

Pug dog inside a cardboard box with a plain background Pug dog inside a cardboard box with a plain background

30-day return policy

No Ruff Feelings

We stand by our products and want every Jolie experience to be tail-wagging good. If something isn’t right, our 30-day return policy makes it easy to request a refund or exchange. Once your return arrives at our warehouse, our team will inspect and process it within 20 business days.

Start A Return or Exchange
Days for Returns

Days for Returns

Product must be in its original packaging and unused condition for a replacement, substitution or refund.

Business Days to Process Refunds

Business Days to Process Refunds

After it has been inspected by our Returns department.

Shipping Costs for Returns

Shipping Costs for Returns

These are the customer’s responsibility.

Please note that, for items purchased with free shipping, the cost of initial shipping will be deducted from refunds or exchanges.

Start Your Return or Exchange

We’re here to help! Fill out the form below with your order details and reason for return. Our customer care team will review your request and respond within 2-3 business days. For questions about your order, you can also contact us by email at support@joliepetsupplements.com.

Frequently Asked Questions

What mailing service should I use?

For your protection, we suggest using a mailing service that offers tracking capability such as Canada Post, Purolator or FEDEX to ensure that the items you send are able to be tracked to our warehouse. We are not responsible for lost packages.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How long will it take to receive my refund?

Refunds are typically processed within 20 business days after your return is received and inspected. You’ll get an email update once your refund is issued.

Can I return an opened product?

Because Jolie supplements are consumable, we can only accept returns on unopened products. If your item was damaged, defective, or incorrect, please contact our team. We’ll make it right.

Do you offer exchanges?

Yes. If you received the wrong product or need a replacement, simply fill out the form above and select “Exchange.” Our team will confirm the next steps.

Where do I send my return?

All returns should be shipped to:

Jolie Pet Supplements  – Returns Department

6645 Kitimat Road Unit 19, Missisauga, Ontairo, L5N 6J3