Last Revised: 10/17/2025

This Privacy Policy (“Policy”) is designed to help you understand the types of personal information we at Jolie Pet Supplements (“Jolie Pet Supplements”, “us”, “we”, or “our”) collect, how we use it, how and when it may be shared, and the rights and choices you have with respect to your personal information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your personal information.

By accessing, visiting, or using our Services, you acknowledge this Policy and agree to our Jolie Pet Supplements Terms and Conditions and Shipping Policy (the “Terms”). If you are not comfortable with any part of this Policy or do not agree with the Terms, please immediately discontinue access or use of our Services.

We may provide additional "just-in-time" disclosures or additional information about our personal information collection, use, and sharing practices. These notices may supplement this Policy, clarify our privacy practices in the circumstances described, or provide you with additional choices about how we process your personal information. Also, we may make changes to this Policy from time to time. We will notify you of any material changes to this Policy and will update the Last Revised date at the beginning of this Policy. We encourage you to look for updates and changes to this Policy when you access our Services.

This Policy applies to all personal information that we collect during any written, electronic, and oral communications online or offline when you: interact with our websites located at https://joliepets.com/, and any other websites, pages, features or content we own or operate (collectively, the “Site(s)”); or interact with other products or services that direct you to this Policy (collectively, the “Service(s)”).

Jolie Pet Supplements collects certain personal information about you and your use of our Services. The personal information that we collect depends on your interactions with us, and the choices you make. The definition of personal information depends on the applicable law based on your physical location when we collect your personal information. Only the definition that applies to your physical location will apply to you under this Policy.

Information You Voluntarily Provide to Us. We, or service providers that assist us in providing, maintaining, and operating our Services, may collect the following types of personal information from you:

• Account Registration. We may collect information relating to the creation of an account when using our Services, such as, your first and last name, email address, username and password to create an account.
• Product Purchase. We may collect your personal information when you purchase our products or services on our Sites, including, for example, your first and last name, mailing address, postal code, email address, phone number, payment account or credit card information.
• Newsletter Sign-ups. You may choose to provide us your contact details, such as your email address, if you wish to receive information about the products and services that we offer.
• Customer Service. When you engage with our support team via email, online form, phone call or website chat widget, we may collect records, copies of your correspondence (including email addresses), chat history, and any additional information you choose to share with us.
• Promotional Events. If you choose to participate in a Promotion, we will collect and store the personal information you provide in connection with your participation in the Promotion, which may include, your name, email address, and/or phone number.

Information We Automatically Collect. To the extent permitted under the applicable law, we may collect certain types of information automatically, such as whenever you interact with the Sites or use the Services. We may collect the following types of information automatically from you:

• Usage Data. When you browse our Sites, we automatically collect log data such as your web request, Internet Protocol (“IP”) address, browser type, domain names, referring and exit pages and URLs, pages viewed and the order of these page views, the date and time you access our servers, and other diagnostic data.
• Device Information. When you use your desktop or mobile devices to access our Services, we may be able to identify your device’s unique device identifier, MAC address, operating system, and your mobile device’s advertising ID.

Location Information. When you use our Services, we may infer the generic physical location and geographic regions of your device from your Wi-Fi, Bluetooth and other device settings. For example, your IP address may indicate your general geographic region. You may choose not to share your location details with us by adjusting your mobile or desktop device’s location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.

We use your personal information as described in this Policy for business and commercial purposes, or as disclosed to you prior to such processing taking place. We may process your personal information:

• To Fulfill Orders and to Provide Our Services. We will use your personal information to provide information or perform Services that you request, such as creating and managing user accounts and processing your purchase orders.
• To Provide You with Service-Related Communications. We will send you administrative or account-related information to keep you updated about your account and the Services. Such communications may include information about Privacy Policy updates, security updates, tips or other relevant transaction-related information. Service-related communications are not promotional in nature. You are not able to unsubscribe from such communications, otherwise you may miss important developments relating to your account or the Services.
• To Maintain Legal and Regulatory Compliance. Our Services are subject to certain laws and regulations which may require us to process your personal information. For example, we process your personal information to fulfill our business obligations, ensure compliance with industry regulator’s standard and policies, to manage risk as required under applicable laws and regulations, or to respond to requests by judicial process or governmental agency.
• To Enforce Compliance with Our Terms, Agreements and Policies. When you access or use our Services, you are bound to our Terms. We may process your personal information for compliance purposes, such as carrying out our obligations and enforcing our Terms or other legal rights, including those arising from any contracts entered into between you and us, including for billing and collection.
• To Detect and Prevent Fraud and Security Risks. We may process your personal information to help monitor, prevent and detect fraud and abusive use of our Service, monitor and verify your identity so that unauthorized users do not gain access to your information, enhance system security, and combat spam, malware, malicious activities or other security risks.
• To Provide Customer Support or Respond to You. We collect any information that you provide to us when you contact us. Without your personal information, we cannot respond to you or ensure your continued use and satisfaction of the Services.
• To Provide Marketing Communication. We may collect your email address, phone number or other electronic addresses that you voluntarily provide to us when you subscribe to our marketing communications. We will occasionally send you information on products, services and promotions. When you no longer wish to receive these marketing messages from us, you can opt out at any time by using the “Unsubscribe” link that appears at the bottom of such messages and following instructions contained within, or emailing us at Info@Joliepets.com. If you have created an account with us, you can also remove your email address from our list of addresses that receive information about new products, service, sales and promotions by logging into your account, selecting the “edit preferences” button, and making the appropriate change.
• To Research and Develop Our Services. We may process your personal information and derive analytical and statistical data to better understand the way you use and interact with our Services.
• To Personalize Your Experience. We may process your information to personalize your experience. By personalization, we enable you to interact with our Services more easily across platforms and devices.
• To Facilitate Corporate Acquisitions, Mergers and Transactions. We may process any information regarding your account and your use of our Services as is necessary in the context of corporate acquisitions, mergers or other corporate transactions.

With Your Consent. For any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the services or other related services requested, with your permission or upon your direction.

We share your personal information as needed to fulfill the purposes described in this Policy and as permitted by applicable law. We may disclose your personal information as described below.

• With Our Service Providers. We may share your personal information with third-party service providers acting on our behalf to help us operate our Services.
• Within Our Corporate Organization. We may share your personal information within our organization, to provide you with the Services and take actions based on your request.
• During Business Transaction or Other Asset Transfers. We may disclose and transfer information about you to third parties in connection with a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
• For Legal Compliance & Safety. We may access, preserve, and disclose information about you if we believe doing so is required or appropriate to (1) comply with law enforcement requests and legal processes, such as a court order or subpoena; (2) comply with requests from auditors, examiners or other regulators; (3) exercise, establish or defend our legal rights; or (4) protect your, our, or others’ rights, property or safety.
• With Our Business Partners. Subject to applicable law, we may share your personal information with our business partners for permitted marketing purposes or for co-sponsored events.
• With Your Consent. We may share your personal information for any other purpose disclosed to you with your permission or upon your direction.

We follow generally accepted standards to protect the personal information submitted to us. We maintain our Services and all associated information with technical, administrative, and physical safeguards to protect against the loss, unauthorized access, destruction, misuse, modification and improper disclosure of your personal information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you feel that the security of any account you might have with us has been compromised, you should contact us immediately at Info@Joliepets.com

We offer you certain choices about how we communicate with you and what information we collect from you.

• Correct or Update Your Information. If you have created a user account, you can access, update, and correct your personal information by logging into your account.
• Marketing Communications. You can unsubscribe from marketing emails or text messages at any time by using the “Unsubscribe” link in the message or by emailing us at Info@Joliepets.com.

Managing Cookies. You have the right to decide whether to accept cookies by modifying your web browser settings.

Our Services are not directed to children under age 18, and we do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at Info@Joliepets.com.

Our business operates on a global scale. When you access or submit information to us, your personal information may be transferred to, processed, maintained, and used on computers, servers and systems located where the data protection laws may not be as protective as those in your jurisdiction. We will take appropriate contractual or other steps to protect the relevant personal information in accordance with applicable laws.

We welcome your questions, comments and concerns about privacy. You may contact us at:

• Phone: 1-888-242-1221
• Email: Info@Joliepets.com

Mail: Jolie Pet Supplements, 1156 Highland Rd E, Stoney Creek, ON, L8J 3H2